DEAR TRAVEL TROUBLESHOOTER: A few months ago, I stayed at The Rigdon House, a boutique inn in Cambria, which we reserved through Booking.com. I indicated I would pay for our accommodations at the time ...

I recently used Booking.com to reserve an apartment in Menaggio, Italy, for two nights. I decided to use Booking.com because of its reputation and the property’s positive reviews. Before I left, I ...

Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com help her? Q: I recently reserved and paid for a room at the Marriott Vacation Club Pulse at ...

Chiara is an award-winning investigative reporter who specialises in banking and fraud, joining Which? in 2015 following six years as a personal finance journalist at a national newspaper. Booking.com ...