Talent retention is a top concern for companies right now, in an era when people are quitting their jobs in droves. But it might also be an important development strategy for low-income neighborhoods, ...

The most recent jobs report continues to show a robust labor market that is paradoxically characterized by low unemployment while record numbers of Americans are looking for new jobs. In this ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. Bad news sells, and there’s a lot of alarmist buzz about the ...

Net revenue retention measures customer spending growth over time, aiming above 100% for success. High net revenue retention means a company can grow by increasing existing customer spend. Strong net ...

Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it. High retention indicates strong product-market fit. It is proof that you are solving a real problem and are adding value to ...

Social media platforms do more than attract new customers and promote products; they can also play a pivotal role in keeping the customers you already have. A thoughtful social media marketing ...

Spotlight PA is an independent, nonpartisan, and nonprofit newsroom producing investigative and public-service journalism that holds power to account and drives positive change in Pennsylvania. Sign ...

Attrition is the headache of almost all contact centers. It creates excessive recruiting and training costs, and prevents the operation from ever fully surpassing a learning curve to reach maturity ...