Asking “Why?” may be a favorite technique of your 3-year-old child in driving you crazy, but it could teach you a valuable Six Sigma quality lesson. The 5 Whys is a technique used in the Analyze phase ...

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

Planning is a key part of staying productive, but it has to be done right. To succeed, you need to understand why previous attempts at planning didn’t pan out. Conducting a personal after-action ...

At some point, your PPC performance will take a nose-dive. Once you’ve managed PPC campaigns long enough, you will likely navigate numerous crises. Pinpointing the source of a specific issue can be ...

Growing up in Zambia, Choolwe Mandona did not always plan on becoming an engineer. “I actually was pretty afraid to do engineering,” said Choolwe, who graduated from Miami University in 2013 with a ...