Service-level agreements for cloud services are, at their core, more challenging than other SLAs because many cloud providers are unwilling to modify or adjust them. They want a relationship of “one ...

A cloud service level agreement (SLA) is traditionally defined as a contract between a service provider and a consumer. The cloud service provider and consumer agree to what's in the contract ...

Santa Clara, Calif.-based OpSource said the new SLA is raising the bar and is a step toward mainstream cloud adoption. The launch of the SLA comes as the OpSource Cloud officially comes out of public ...

I was looking through the program for an upcoming cloud computing conference and noted a number of sessions devoted to negotiating contracts and service level agreements (SLAs) with cloud providers.

Editor’s note: Sharon Wagner is the founder and CEO of Cloudyn, a leading provider of cloud analytics and optimization tools for multi-cloud deployments. He is a leading expert and key patent holder ...

Service-level agreements and legal standards for cloud offerings will become more customized to individual customers and vertical industries as the cloud market continues to mature and providers look ...

Businesses need to take a closer look at the service level agreements signed with their cloud providers before inking a contract, industry watchers advise, particularly after the recent outage of ...

Cloud service level agreements (SLAs) are common – but how well do they protect you, the customer? SLAs typically focus on performance, offering assurances of 99.9% or higher cloud service ...

With the growing market for cloud computing services in India, organizations no longer concern themselves only with cloud service availability. They want to know how the vendor can help them provide ...

The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

On Nov. 19, 2014 the IT department of a Texas contracting company started getting reports that the Microsoft Office 365 cloud-based email system was unavailable to its employees. Users couldn’t get ...